FAQs

How long does shipping take?

Hey,
When you order from us, we take care of fast and reliable shipping. After we have your order ready for dispatch in 3-5 working days, it is securely packed and handed over to our shipping service providers.

It usually only takes 5-10 working days for the package to reach you.
We will keep you informed and send you a shipping confirmation by
e-mail with a possible tracking link so that you always know where your package is.

The best part? The shipping is completely free of charge for you!

If you have any questions or problems with your order, please don't
hesitate to contact us at Info@fortlights.com at any time. We are
available around the clock and will be happy to help you.

We look forward to sending your order to your home soon!

Kind regards,
The Fortlights Team

Does Fortlights offer free worldwide shipping?

Yes, we are pleased to offer free worldwide shipping for all our
products, making your shopping experience as pleasant as possible.

Can I cancel or change my order?

Yes, you can cancel or change your order within 24 hours of placing it.
Please contact us immediately by email to make any changes.

Does Fortlights offer a return guarantee?

Yes, we offer a 30-day return policy. If you are not completely
satisfied with your order, you can return it for a full refund or
exchange.

How can I contact Fortlights?

You can reach us easily via email at Info@Fortlights.com or through our contact form on the website. We're always here to help with any questions or concerns you might have.

How do we make the lamp work?

Our lamps are powered by USB, which makes them simple and handy to use. You can use them right away by plugging them into any USB port.

What kinds of light sets are there?

There are three light choices on our lamps: warm tones, cool tones, and a mix of the two. You can easily switch between settings to match your mood or ambiance.

What kinds of materials are used to make the lamp?

We use high-quality wood for the frame and clear glass to make sure the picture is clear and lasts a long time. The vibrant colors are achieved with premium
pigments.

How do you make the shadows appear?

As part of our unique shadow mapping method, we black out parts of the design to make it look like light is coming through those areas. This gives the art more depth
and dimension.